Email and in-app chat
Support is available by email and in-app chat, Monday to Friday from 9am to 6pm Paris time. The stated average response time is 48 business hours.
Source: Sales Terms
Enterprise
Support & SLA
Ember Sales Terms describe the current support channels, hours and limits.
Current support
These commitments are those published in the Sales Terms.
Continuity without a quantified guarantee
No quantified SLA or availability commitment is provided today.
Source: Sales Terms
Current limitation
No availability schedule is announced.
Enterprise SLA
Ember does not currently offer quantified commitments or dedicated support levels.
A specific Enterprise need?
Talk with Ember to confirm what is available in your context.