Terms of Service

We are JL PARTNER SAS, with a share capital of 1,000 euros, headquartered at 30 RUE RENOIR, 78960 VOISINS-LE-BRETONNEUX, registered with the Versailles Trade and Companies Register under number 984 584 755 and identified for VAT purposes under number FR02984584755 ("We"). We publish and operate the Ember platform, an online strategic copilot designed to support You in developing your business by leveraging artificial intelligence, structured methodologies and a network of qualified partners (the "Platform"), accessible after authentication from the website www.ember.do. You can contact Us at the email address support@ember.do or by phone at +33 6 20 82 52 88.

The Platform allows you to manage, structure and develop your entrepreneurial project. In particular, the Platform allows You to:

• develop, monitor and adjust your business plan
• analyze your market, competitors and positioning
• build, optimize and update your pitch deck
• visualize key indicators related to your activity (strategic alignment, execution, impact, mood, overall confidence)
• access a synthetic view of your performance and priorities
• receive personalized recommendations generated by artificial intelligence
• identify growth, optimization or correction opportunities
• manage your goals, particularly on short cycles (e.g.: 100-day goals)
• track your critical alerts (runway, pricing, new segments, market signals...)
• consult an entrepreneurial logbook and sector watch
• interact with an AI assistant designed to answer your questions and support You
• connect You with partners and experts via dedicated recommendations

You can use the Platform if You act exclusively in the context of your professional activity. The Platform is reserved for professionals within the meaning of the introductory article of the Consumer Code, that is to say any natural or legal person, public or private, who acts for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including when acting on behalf of another professional. The use of the Platform by consumers or non-professionals is expressly excluded. You cannot use the Platform for personal or non-professional use. You cannot create multiple accounts with the same email address.

To use the Platform, You must create an account. Without an account, You cannot access any functionality. To create an account, You must: enter your professional email address on the registration page; confirm your registration by clicking on the link received by email; or choose to register via secure third-party authentication (Google SSO). You are responsible for the confidentiality of your credentials, whether they are created directly via the Platform or generated by an SSO.

You can terminate the use of the Platform at any time by requesting the deletion of Your account. Account closure results in the deletion of your content in accordance with the article "What happens to Your data and content when You stop using the Platform?". The account deletion procedure is carried out either via the Platform interface, when this functionality is available, or by sending Us a request to the email address indicated in the Terms. Account deletion does not give rise to any refund of amounts already received, except where otherwise provided in your subscription plan or applicable commercial conditions.

By creating an account and using the Platform, You commit to:

• comply with the Terms and consult this page regularly to inform yourself of any updates
• comply with all applicable laws and regulations, including those relating to the protection of personal data and intellectual property
• provide accurate information when creating the account and when using the Platform
• use the Platform in accordance with its exclusively professional purpose
• not impersonate a third party or use the Platform to circumvent rules, test fraudulent behavior or harm a third party
• take all reasonable measures to protect the security and confidentiality of your login credentials
• not use the Platform to generate, disseminate or transmit illegal, misleading, defamatory content or content contrary to public order
• not attempt to access features, spaces or data to which You are not authorized
• not disrupt the technical operation or security of the Platform
• not attempt to bypass security measures or perform automated collection actions
• not use the Platform to harm a third party or infringe their rights

If You do not comply with the Platform usage rules, We may take all necessary measures to protect the Platform, our Services and other users. Depending on the severity of the violation, these measures may include: temporary limitation of your access to certain features; suspension of your account when necessary to ensure the security or stability of the Platform; deactivation or deletion of your account in case of serious or repeated breach; implementation of appropriate steps if non-compliant use infringes our rights or those of a third party (fraud, access bypass, security breach, etc.). These measures may be implemented without notice when immediate intervention is necessary to avoid damage or risk to the Platform.

We implement reasonable technical and organizational measures to ensure the security and confidentiality of the Platform, as well as the data it processes. These measures aim in particular to: protect access and data exchanges; prevent intrusions or unauthorized uses; limit the risks of loss, alteration or disclosure. You are also responsible for the security of your own IT environment. It is your responsibility in particular to: use protected equipment and software (updates, antivirus, etc.); preserve the confidentiality of your credentials; report to Us without delay any suspicion of unauthorized access to Your account. No information system being completely infallible, We cannot guarantee absolute security of the Platform.

We make every effort to ensure continuous, stable and secure access to the Platform. However, We cannot guarantee uninterrupted or error-free operation. The Platform may be unavailable in the following situations: scheduled maintenance operations (with prior notice when possible); technical updates necessary for proper operation or security; technical incident affecting our hosting or third-party service providers; unavailability of the Internet network or failure of Your access provider. We do not guarantee any quantified service level (SLA). Some occasional interruptions may occur without giving rise to compensation. We are not responsible for interruptions or disruptions beyond our control, including those related to external technical providers (such as hosting providers, distribution networks or infrastructure providers).

We may modify the Terms at any time. Modifications are published on the Platform. It is your responsibility to regularly consult the latest updated version.

Your personal data is processed in accordance with our Privacy Policy.

Some Platform features rely on artificial intelligence systems. Their operation, purposes, limitations and your rights are described in the AI Notice.